CodeLathe: Technical Support and Sales Engineer

Headquarters: Austing, TX
URL: https://www.getfilecloud.com/

CodeLathe, (an Austin, TX, USA based company) is looking for a passionate remote technical support/sales engineer to provide technical support and sales demos for our customer base around the world. This is a remote-job position and will require working remotely with other team members.

Responsibilities:

• Answer technical questions about software installation, deployment and usage scenarios
• Perform product/sales demo to customers
• Assist customers with installation and configuration of CodeLathe software
• Work directly with customers to troubleshoot, diagnose and resolve technical issues with CodeLathe’s software
• Assist Engineering teams by escalating, reproducing customer issues until a solution is reached
• Add and improve technical documentation

Required Qualifications: 

• Bachelor’s Engineering or Sales degree with 3 or more years of professional technical support experience is required
• Ability to work in USA and Europe time zones
• Experience with Microsoft Windows Server OS Administration and Troubleshooting including Active Directory is required
• Strong Experience with Linux Administration and Troubleshooting is required
• Excellent written and verbal communication skills
• Self starter, highly motivated and works with little or no supervision
• Genuinely passionate in helping others, takes ownership and pride in their job

To apply: https://zfrmz.com/ftaCU8h6Vf8HMAImPjzE