OC Relationship Center is looking for an additional team member to join our team! Are you looking for a long-term position where you can work from home using your skills and knowledge? If you love supporting people, interacting with clients, enjoy technology, and have a fun attitude, this is for you!
About the Company
OC Relationship Center is an upscale counseling practice in Orange County with two offices - one in Newport Beach, CA and one in Mission Viejo, CA. Our clients are local VIPs (couples and individuals) who would like some counseling support with their lives and relationships.
Requirements
What We Are Looking For
The ideal candidate has 1-2 years of hands-on customer service or administrative experience and at least 1 year of social media marketing experience. You will serve as our Client Ambassador by answering the phones and interacting with clients. It is your job to do a limited client assessment, and then schedule clients and interact with the therapists. Additionally, we are looking for someone who is comfortable with websites and posting and monitoring social media campaigns. You will also learn our electronic health records system (JANE app) and be responsible for booking clients into the schedule and training new staff members on how to use the system. You would also be responsible for insurance billing. The Client Ambassador is the right hand to the owner, interacting with staff and helping staff understand policies and procedures.
The social media manager and office assistant will possess the following traits:
- Ability to exude ‘down-home southern charm’ when speaking to new potential counseling clients on the phone - putting them at ease
- Ability to answer the phone in a quiet environment and give attention to each caller
- Ability to organize and manage many tasks, with exceptional attention to detail
- Enjoys supporting others in a high accountability atmosphere
- Works independently with great follow up and follow through
- Detail oriented, customer focused, reliable, responsive and punctual
- Love to learn new skills and software
- Is not afraid of technology
- Willing and able to jump on the telephone and or zoom (video!) to connect with team and clients on a regular basis
- Looking to find a position with a team to grow with long-term
Desired Qualifications
- Ability to follow through with our staff and clients
- Prior customer service (especially answering phones)
- Tech savvy, resourcefulness and the ability to “figure things out”
- Be available to work from 9am-3pm pacific Monday - Friday (and be interested in adding hours as the job grows) in a quiet environment.
- Social media marketing experience on Instagram, Facebook, and Google posts
- Proofreading skills
About the position:
You loving working from home and are a rockstar at managing your time. You love to support others and can manage interruptions. You can pick up interrupted tasks and finish them. You are kind, empathic, and accurate. Also, you understand and can maintain client confidentiality.
- Available to work a minimum of 30 hours/week, Monday-Friday with flexibility to add hours if the position grows.
Job Duties
- Answer phone calls and schedule appointments for multiple providers
- Respond to new client texts from our website
- Handle cancellation and rescheduling of appointments
- Connect with therapists regarding client scheduling
- Input client data into our Electronic Health Records system - JANE
- Assist therapists in providing superbills (receipts) to clients
- Help clients to verify their insurance benefits.
- Prepare claims for electronic submission to insurance company and correct claim denials
- Research possible insurance company credentialing options
- Assist in credentialing of new providers
- Interact with our blog writer by suggesting article topics
- Post articles on the blog
- Take articles and turn them into social media posts for Facebook, Instagram, and Google posts.
- Ability to do our company newsletter on Active Campaign software a plus
- Do additional research or admin tasks such as coordinating classes or travel.
- Occasional personal appointment setting.
Benefits
- We do not currently offer medical benefits but do provide a small PTO package (1 hour for every 30 hours worked), the opportunity to work from home and a flexible and fun team to work with.
NOTE (important stuff here!): We invest a lot in each person we bring on to our team so please only apply if you’re seriously interested.
